Refund Policy

This policy applies to fees paid to Atelier Volume for feasibility studies, design stages, detail packages, lighting design and site supervision. It is read together with our Terms of Service and your signed project agreement.

Engagements begin on receipt of a deposit, typically fifteen percent of the design fee. The deposit reserves studio capacity and is fully refundable if you cancel in writing within seven days of payment and before the survey has been carried out. After the survey, the deposit is credited against the first stage invoice and is no longer refundable.

Fees are invoiced per stage against defined deliverables. Once a stage has been issued — drawings, schedules, models or reports delivered to you — that stage fee is earned and not refundable. If you cancel mid-stage, we invoice the proportion of work completed to the cancellation date, evidenced by time records and issued material, and refund any balance already paid within fourteen days.

If the studio withdraws from a commission for a reason other than your breach, we refund all fees for stages not yet delivered and transfer completed work to you at no additional charge.

Amounts already committed on your behalf are not refundable once ordered. These include sample orders, printing, model fabrication, survey subcontractors, courier charges and statutory application fees. Where a supplier issues a partial credit, we pass that credit through in full.

Monthly supervision is billed in arrears for visits performed. If the construction programme pauses, supervision is suspended and unused prepaid visits are either carried forward or refunded at your election.

If a deliverable does not match the scope in the project agreement, tell us within ten working days of issue with specific reference to the agreed scope. We will correct the deliverable at no charge. Where correction is not possible, we refund the portion of the stage fee attributable to the non-conforming element. Changes of preference after approval are variations, not refunds.

Email contact@pylorix.online with the project name, the invoice numbers concerned and the reason for the request. We acknowledge within two working days and issue a written decision within fourteen days. Approved refunds are paid to the original payment method within fourteen days of that decision.

Disputed invoices follow the resolution route in our Terms of Service: good-faith discussion, then mediation. This policy does not limit any non-excludable statutory rights available to you under consumer or professional services law in [Jurisdiction], including any cooling-off period that applies to contracts concluded at a distance in [Jurisdiction].

The version of this policy in force on the date your project agreement is signed governs that engagement.